Parking Operations Manager

Job Description

Key corporate accountabilities

· Work collaboratively and support other colleagues (as required) to deliver Team Plans, Corporate Plan and Covid-19 recovery plan

· Take a collaborative approach to service delivery across teams. Supporting colleagues to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing knowledge, experience and resources across teams in the council

· Contribute and support the development and delivery of the Council’s strategies and policies

· To work on cross cutting corporate issues/projects as required

· To be responsible for the development of a frontline teams and delivery of their business objectives

· To work collaboratively with colleagues across the council to promote a culture of continuous improvement, good governance and information management

· To promote an open and supportive culture which maximizes the potential of employees across the council and encourages inclusivity, innovation and high performance

General requirements

· All employees will be expected to be flexible in their duties and carry out any other duties commensurate with the grade and falling within the general scope of the job, as requested

· Duties and responsibilities must be carried out in accordance with relevant Council policies and procedures, within legislation and any code of professional ethics of relevant professional body

· All employees are expected to maintain a high standard of customer care in the context of the council’s core values, to uphold the Equality and Diversity Policy and health and safety standards and to participate in personal learning and development necessary to the post

· To give due regard to the requirements of the Public Sector Equality Duty when delivering services

· To demonstrate and positively reinforce our commitment to safeguarding and promoting the welfare of children and adults at risk

· To work within the Council’s competency framework and to adhere to the Code of Conduct, the Council’s Constitution and procurement rules These may change in consultation with the postholder.

Responsibilities

Key service-related accountabilities

· Responsible for the day to day front line service delivery of parking. This includes the management of health and safety and complying with all council policies and procedures

· Work with all internal and external partners to ensure that all services are effectively joined up across the city

· Manage and authorise the day to day operation of teams/individuals covered by the role, including identifying training needs, recruitment, agreeing and setting targets, authorising absence requests, monitoring sickness and ensuring sufficient capability and capacity exists within teams. This includes enhancing the performance through effective training, coaching and feedback. Recruit, train, coach and motivate new and established team members. Provide advice and guidance on the interpretation of service procedures and regulations and ensure learning and data sharing is consistent and facilitated across all teams/service

· Working collaboratively with managers across the Environment Service to deliver and monitor effective performance management. This includes ensuring internal performance data is available on workloads/backlogs/issues etc, meet quality and customer service standards.

· Manage the workload and resources of teams, preparing team plans and managing staff and providing input to service plans and monitoring and forecasting information as required for management purposes by the Operations Manager

· Act as a front line manager, working in conjunction with service support staff, and others, to deliver and monitor effective performance, meet quality and customer service standards.

- To ensure;

 The appropriate allocation and management of the work programme to ensure that performance is delivered to a high standard; and

 The identification and delivery of service and process improvements to ensure effectiveness and efficiency of systems and customer service are enhanced

· Provide management information for monitoring performance. Provide advice and guidance on the interpretation of service related procedures and regulations

· Prepare reports, documents, briefings and presentations as required

· Lead on the delivery outcomes for frontline teams, ensuring that agreed outcomes/milestones are being achieved through effective management against key performance indicators

· Ensure that the teams adopt a proactive and innovative approach to service improvement/business opportunities and that the policies, procedures and systems for their services result in quality service delivery

· Ensure that professional advice is provided to all service areas across the council on the activities covered by this post and the teams managed

· Lead on work priorities set by the Operations Manager and develop work plans for the team to deliver against those priorities

· Ensure the postholder and the team comply with relevant statutory legislation in relation to their roles/duties

Knowledge and experience

Essential

· Demonstrable experience of managing the performance and delivery of on and off street parking services

· Experience of working effectively with partners and contractors to deliver good quality operational services

· Up to date and detailed knowledge and understanding of legislation and procedures relating to parking services

· Understanding of the political context within local government

· Experience of setting/using performance and quality requirements for service delivery

· Experience of staff management and mentoring

· Experience of working collaboratively in cross cutting organisational teams to deliver shared outcomes

· Experience of engaging and building relationships with a wide range of staff, customers and peers

· Experience of dealing with the public in responding to queries or complaints

· Proven IT skills and computer literacy including use of service related software

Skills Required

Skills and abilities

Essential

· Ability to manage a team of operational front line staff

· Ability to work effectively within a complex political and partner environment

· Ability to manage the workload and that of the team to initiate and deliver service improvement

· Ability to see the bigger picture and an understanding of how decisions taken in one area can affect delivery in others

· Ability to identify and respond to emerging opportunities or challenges, adapting approach as required

· Good analytical skills and attention to detail with the ability to identify problems and develop solutions

· Highly organised with the ability to prioritise and perform under pressure to meet service targets

· Able to demonstrate an understanding of diversity and equality requirements around service delivery

· Good communication and organisational skills with the ability to deliver presentations and to write clearly and plainly appropriate to the needs of the audience (reports, project briefs, letters and briefing notes)

· Ability to establish and maintain constructive and open relationships with a range of stakeholders

· Ability to provide clear explanations of policies, give professional judgements and make logical decisions

· Ability to deliver a high level of customer service and proactively look for ways to improve the customer experience

· Ability to “model” appropriate behaviours that encourage a culture of empowerment, initiative and transparency across the Council

· Flexible, confident and self driven

Other requirements

Essential

Ability to work occasional out of hours to attend specific meetings or public events

Educational Requirements

Qualifications

Essential

· Qualified to degree level or equivalent proven work experience

· Evidence of continuing professional development

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy 

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support