Civil Enforcement Officer

Job Description

To enforce the current parking regulations, both on street and in off street car parks within Norwich, in accordance with the Traffic Management Act 2004 and traffic regulation orders. Enforcing, recording and reporting environmental issues in accordance with The Clean Neighbourhood Act within the City of Norwich and presenting a positive personal image to the customer.

Provide a customer focused service for internal and external customers which is focused on excellent delivery, service improvement and maximising efficiency.

To contribute to the delivery of an effective and focused environmental service for the council ensuring that Norwich is a safe and attractive place for our residents, visitors and users of all services.

Responsibilities

Key corporate accountabilities

• Work collaboratively and support other colleagues (as required) to deliver Team Plans and Corporate Plan
• Take a collaborative approach to delivering advice/support across the council supporting colleagues to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing knowledge, experience and resources across teams in the council
• Contribute and support the development and delivery of the Council’s strategies and policies as required
• To work on cross cutting corporate issues/projects as required
• To work collaboratively with colleagues across the council to promote a culture of continuous improvement and good governance
• To promote an open and supportive culture which maximizes the potential of employees across the council and encourages inclusivity, innovation and high performance
Key service related accountabilities
• Patrol and enforce the parking regulations in a given area, ensuring that Penalty Charge Notices are issued and recorded correctly (manually or electronically via handheld unit) in accordance with appropriate legislation, and maintains pocket book in accordance with agreed procedures
• Work under the direction and day-to-day supervision of the Team Leader, adhering to agreed methods and practices, referring problems outside the scope of their responsibility to the Team Leader for advice
• Maintain observation of parking areas, including environmental issues
• Monitor, report and record hazards and condition of parking areas
• Identify and respond to breaches of the parking regulations
• Ensure materials and equipment required to undertake duties are adequately supplied and maintained in good working order, failures are reported, recorded and monitored
• Ensure that all equipment, e.g. mobile phone, radio, hand-held computer, pocket book and personal alarm are carried at all times whilst on duty
• Promote Norwich City Council and the Parking Service by developing and maintaining positive working relationships and a high level of customer care
• Undertake surveys and monitoring as required
• Carry out all duties in accordance with the procedure manual
• Contribute to the development and training of teams, individuals and self
• Responsible for the Health and Safety of self and others in activities at work and in work areas
• Promote and adheres to all Council corporate strategies and policies
• Proactively contribute to change management by taking a systems thinking approach in order to identify areas for improvement
• Deliver services in accordance with key performance indicators, service standards and quality systems
• Lead on work priorities/objectives set by the Civil Enforcement Team Leader
• Look for opportunities to bring in income streams into the council and horizon scanning for digital/business opportunities, innovation and efficiency savings across the council
• Comply with relevant statutory legislation in relation to roles/duties
General requirements
• All employees will be expected to be flexible in their duties and carry out any other duties commensurate with the grade and falling within the general scope of the job, as requested
• All employees are expected to maintain a high standard of customer care in the context of the council’s core values, to uphold the Equality and Diversity Policy and health and safety standards and to participate in personal learning and development necessary to the post
• To give due regard to the requirements of the Public Sector Equality Duty when delivering services
• To demonstrate and positively reinforce our commitment to safeguarding and promoting the welfare of children and adults at risk
• To work within the Council’s competency framework and to adhere to the Code of Conduct, the Council’s Constitution and procurement rules

These may change in consultation with the postholder.

Skills Required

Essential

Ability to:

• Diffuse situations of potential conflict
• Work as part of a team or on own initiative
• Use a handheld computer unit with accuracy and speed
• Negotiate the geographical terrain of the City Person Specification
• Avoid or manage confrontation/communication appropriately and obtain personal details in a confrontational environment
• Approach duties in a practical, organised and flexible manner
• Record and present written information legibly and literally
• Interact with members of the public in a fair, helpful and courteous manner
• Tackle operational problems/issues using own initiative within defined guidelines
• Manage time effectively and prioritise workload to deadlines. Working with minimal supervision
• Collaborate with colleagues to share/provide information as required for activities/tasks
• Deliver a high level of customer service and proactively look for ways to improve the customer experience and tailor information to meet the needs of the customer
• “model” appropriate behaviours that encourage a culture of empowerment, initiative and transparency across the Council
Good communication skills (verbal and written) and the ability to give clear and consistent advice
Effective team player with a proven ability to develop positive relationships with colleagues, managers and other stakeholders
Good administrative and data collection skills with attention to detail
Able to demonstrate an understanding of diversity and equality requirements around service delivery

Educational Requirements

Essential

To have obtained the NVQ Level 2 in Parking Control or a willingness to undertake and study towards a Parking Control related qualification (on completion of the 6 months probationary period) to be completed within 18 months or can demonstrate proven experience to a similar level

To have or be willing to undertake and pass Clean Neighbourhood Act training

Good level of numeracy and literacy

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy 

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support